Privacy Policy
At TitanHaul we move cargo with care—and we treat your personal data with the same calm discipline. This policy explains what we collect, why we collect it, how we protect it, and the choices you have.
Compliance and Data Protection
At TitanHaul, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.
Data Collection and Usage
We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.
Transparency and Accountability
Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.
User Rights and Choices
As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at titanhaul@gmail.com.
Scope & Applicability
This policy applies to visitors to our websites, prospective and current customers, vendors, and crew interacting with TitanHaul in India and abroad. It covers online touchpoints (sites, email, messaging) and offline operations (booking calls, site surveys, and on-site coordination).
Categories of Personal Data
Typical data includes contact details (name, phone, email), pickup and delivery addresses, building rules (lift timings, gate/parking instructions), job notes, and billing identifiers. Optional documents (e.g., purchase proofs or permits) are processed only when needed to perform the service.
Sources of Information
We receive data directly from you, from your authorized representatives (e.g., facility managers, societies), and from service partners who assist with routing, payments, notifications, or compliance.
Purposes of Processing
We use data to provide and improve services: planning routes and lift times, coordinating crews, issuing invoices and receipts, obtaining permits and NOCs, sending operational updates, and maintaining safety and quality logs.
Legal Bases & Frameworks
Where GDPR applies, we rely on contract necessity, legitimate interests (e.g., security, service analytics), legal obligations (tax and bookkeeping), and consent where required. For CCPA, we disclose categories processed and honor opt-out rights as applicable. In India, we align practices with the Digital Personal Data Protection Act (DPDP).
Cookies & Similar Technologies
Our sites may use strictly necessary cookies for security and session continuity, and optional analytics cookies to understand site performance. You can control non-essential cookies via your browser settings.
Data Sharing & Service Providers
We share data with vetted processors who help us operate: payment gateways, mapping and navigation tools, SMS/email delivery, and compliance partners. We do not sell personal information. Sharing is limited to the stated purposes and bound by contracts and confidentiality.
International Transfers
Where data moves across borders, we implement appropriate safeguards such as contractual protections consistent with applicable law. We aim to store data in regions that balance resilience, performance, and compliance.
Security Measures
We apply layered controls: encryption in transit, access governance, least-privilege roles, device hygiene, and staff training. Incidents are investigated and addressed under our internal response playbook.
Retention
We keep personal information only as long as necessary for the purpose it was collected—typically until the service is complete and for the period required by tax, accounting, or regulatory obligations—after which it is deleted or anonymized in a controlled manner.
Children’s Privacy
Our services are intended for adults and organizations. We do not knowingly collect personal information from children; if you believe a child has provided data, please contact us so we can remove it.
Your Requests & How to Reach Us
To exercise rights of access, correction, deletion, portability, or to ask questions about this policy, email titanhaul@gmail.com. We may ask for limited verification information to protect your account and prevent fraud.
Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date below indicates the current version. Material changes will be signposted on this page prior to taking effect.
Last updated: